Privacy Policy

Avelta Elevators™ (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or request engineering consultations, in compliance with industry standards and applicable data protection regulations.

1. Information We Collect

• We collect information to provide accurate vertical transportation estimates and maintain high service quality.
• Information You Provide: When you submit a quotation request, tender specification, or contact form, we collect your full name, phone number, work email address, company or building name, and specific project details (e.g., elevator type, number of stops, site location).
• Automated Technical Data: To monitor website performance and security, our servers automatically log technical details such as your IP address, browser type, device information, and interaction metrics.

2. How We Use Your Information

The data we collect is utilized strictly for professional and operational purposes:

• To respond to your inquiries and schedule conversations with our technical advisors.
• To generate accurate engineering estimates, CAD layouts, and tailored project proposals.
• To facilitate Annual Maintenance Contracts (AMC) and ongoing lift servicing.
• To improve our website’s usability, security, and digital architecture.

3. Data Sharing and Third-Party Disclosure

• Avelta Elevators™ enforces a strict “no-sell” policy. We do not sell, rent, or trade your personal information to third-party marketers.
• Internal Service Teams: Your project specifications and contact details are shared internally with our Ambernath and regional Maharashtra service teams to execute installations and maintenance.
• Trusted Processors: We may share necessary data with vetted third-party service providers who manage our secure CRM platforms, email delivery, and cloud hosting. These processors are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

4. Data Security

• We implement enterprise-grade security measures to protect your data against unauthorized access, alteration, or disclosure. This includes utilizing SSL encryption for data in transit, access control restrictions for our internal databases, and hashing protocols for sensitive customer records.

5. Data Retention

• We retain your project inquiries and contact information only for as long as necessary to support ongoing architectural projects, fulfill active installation or maintenance contracts, and comply with legal, tax, or regulatory obligations (including BIS compliance tracking). Once data is no longer required for legitimate business purposes, it is securely deleted or anonymized.

6. Your Rights and Contact Information

You have the right to request access to, correction of, or deletion of your personal data held by us. If you have any questions regarding this Privacy Policy or how your data is handled, please contact our administrative team:

• Email: info@aveltaelevators.com / sales@aveltaelevators.com
• Direct Line: +91 9002992888
• Headquarters: Patel Zion, Shiv Mandir Road, Pale Gaon, Shiv Ganga Nagar, Ambernath, Maharashtra 421506